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in association with:
This case study describes the intrinsic performance-centered
design for a "Learning Management System" (LMS) carried out by
Duane Degler and Lisa Battle of IPGems for KnowledgePlanet's KP2000 LMS application.
Learning management has always proved challenging to large
organizations. Over the years, Learning Management Systems have been
designed to try and help learners and training managers cope with
everything from individual class registration to complete annual
performance development planning and goal-setting.
KnowledgePlanet's customers are large organizations with tens of
thousands of "learners" (users who perform tasks in the
application to manage their personal learning activities), who navigate
among thousands of courses, assessments, curricula and competencies that
are available from a learning catalog. The learners and managers are
typically asked to use the application with little or no initial
training, given the distributed nature of the workforce internationally
and the fact that an LMS is not a "core" application for most
When KnowledgePlanet decided to undertake a redesign of the latest
generation product, the reasons for the redesign included:
- The application had grown up over many years with significant
increases in complexity, without reshaping the overall design of the
interface and support - this led to the creation of a number of
different styles of interaction.
- Customers wanted the application to be more consistent and more
- KnowledgePlanet wanted to update the overall look-and-feel of the web
application, to reflect changes in web design.
- Different customers use the product differently and customize the
product differently, requiring greater flexibility for implementation.
- The application needed to be more self-sufficient to reduce
implementation/training and better support infrequent users.
The performance-centered design project encompassed the redesign of
the "Learner" interface, which includes what is used by the
learner, mentors/managers, and people who have to approve learning
activities. The performance-centered design included:
- New To Do list, menus and navigation structure based around user
tasks (a range of new starting points with information that is more
directly relevant to the user).
- Embedded instructions and context-specific help system that can be
customized and extended by each customer.
- Improved consistency of buttons, hyperlinks, and messaging.
- More effective design of graphics and layout to make configuration
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KP2000: Learner Interface Redesign
the users prior state solution