Developed for, and
in association with:
such large user populations, there are many different types of users.
Below are described the common attributes of users and the environments
in which they work.
learners regularly use computers to carry out their work, though
some (particularly in manufacturing and retail) do not have daily access
to them. Learners may have a “quota” for training, based on the
objectives they have set with their manager, and are responsible for
locating the courses that they must take (a mixture of classroom and
online), registering for learning events, and managing other learning
activities. This will be a small portion of their job tasks, and they
can feel that this activity is more of a necessary burden than something
they are particularly motivated to do. Their use of the application is
usually infrequent (once every 3-6 weeks), and focused on completing a
single, immediate task. Some learners are focused on individual
development, which includes personal goal-setting, creating plans for
future training activities, and possibly managing and exploring the
standard competencies that they are assigned within the organization.
These activities require more task structuring and greater
thinking/planning, and are often done in short, intensive periods of
time, such as 1-2 weeks once a year.
and mentors are responsible for reviewing and keeping track of other
people’s training. They do this through a mixture of discussion with
individuals and reviewing details on the computer. They are often
frequent computer users but not likely to be sophisticated users. While
they need to use the application regularly, they are likely to find ways
to reduce the number of tasks they perform, which means that they will
be interested in short-cuts, but also possibly prone to missing
information if it is not something they commonly review. They can be
more focused on other people’s training, rather than their own.
Approvers fall into
two broad types: those who know the people that have requested approval
(such as managers), and those who may not know the specific development
needs of the individuals (such as finance or HR administrators). They
all will probably have a high degree of familiarity with computers, but
the latter will likely use the application only rarely for very specific
tasks (possibly only for this one task: approving requests). They will
understand what their responsibilities are, but may not feel focused on
that in relation to other tasks they are performing for their job.
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KP2000: Learner Interface Redesign
the users prior state solution